Terms and Conditions
1. Agreement Overview
By booking and using the cleaning services provided, you agree to abide by the terms and conditions outlined herein. These terms constitute a legally binding agreement between you (the “Client”) and the cleaning service provider.
Satisfaction Guarantee:
We are committed to providing you with a high-quality service. If you are not satisfied with the cleaning service provided, we offer a satisfaction guarantee. Under this guarantee, you may request that a new team be assigned to revisit and address any concerns you have with the initial cleaning. To be eligible for this satisfaction guarantee, you must contact us and submit your request within 24 hours of the completion of the service.
Our aim is to ensure that you are completely satisfied with the cleaning service provided. We will make all reasonable efforts to resolve your concerns by deploying a new team to make things right at no additional charge to you.
2. Service Booking
Scheduling:
Clients can schedule cleaning services through the website, phone, or in-person. All appointments are subject to availability.
Access:
Clients must provide access to the premises at the scheduled cleaning time. If access is not provided, a cancellation fee may apply.
3. Cleaning Services
Scope:
The scope of cleaning services will be as per the selected package or customized service agreed upon during booking.
Supplies:
The cleaning service provider will provide all necessary cleaning supplies unless otherwise agreed upon. If the Client has specific preferences, they must communicate these in advance.
4. Payments
Rates:
Cleaning service rates are based on the size and condition of the property. Rates are available on the website and are subject to change.
Payment:
Payment is due on the day of service unless otherwise agreed upon.
Late Payments:
A late fee may be applied to payments not received within 2 days of the service date.
5. Cancellations and Rescheduling
Client Cancellations:
We understand that unforeseen circumstances may arise, and you may need to reschedule or cancel your booking. Here is our rescheduling and cancellation policies:
Rescheduling:
Rescheduled bookings can be scheduled no more than 7 days from the original service date.
Rescheduled cleanings made within 7 days of your booking date, will be charged a $25 fee.
Rescheduled cleanings made within 48 hours of your booking date, will be charged a $50 fee.
Same day (within 24 hours) rescheduled cleanings will be charged a $100 fee.
Cancellation:
Cancellations made within 3-5 days of your booking date, will be charged a $50 fee.
Cancellations made within 48 hours of your booking date, will be charged 75$ fee
Same day (within 24 hours) cancellations will be charged 50% of booking fee
Locked Out Fee:
We will make every effort to communicate any difficulties gaining entry to the home including calling, texting, and emailing. Our cleaners will knock on the front door, ring the doorbell, and announce themselves upon arrival. If a key was not left and other instructions to gain entry to the home were not made available, then our team will wait up to 1 hour before service would need to be rescheduled, and those services would need to be rescheduled within 24 hours or they will be cancelled.
-Any lockouts of 45 minutes or more would incur a $100 fee. Please note that this fee is in addition to any rescheduling or cancellation fee.
Brightview Cleaning Services does not offer refunds of any type. We do have a 100% satisfaction guarantee so if something is not to your satisfaction then you can contact us within 24 hours of cleaning service and we will dispatch out another cleaner to make things right.
Authorization hold notification- 24 hours prior to your scheduled clean an authorization hold will be placed on the card for the amount of the booking but nothing will be charged until after the job is complete.
We appreciate your understanding and cooperation in our policies, processes, and procedures. If you have any questions or concerns, please do not hesitate to contact us. Now sit back relax and know your home is in good care. Thank you again for booking with Brightview Cleaning Services.
Thanks for using BrightView Cleaning Services
-Team BrightView Cleaning Services
Have a question? Contact us at tfloyd@brightviewcleaningservices.com
Or brightviewcleaningservices1@gmail.com
6. Liability
Property Damage:
While the cleaning service provider takes great care in cleaning, they are not liable for damage to property caused by pre-existing conditions, improper installation, or negligence.
Health and Safety:
Clients must ensure a safe working environment for cleaning professionals. If there are any health or safety concerns, please inform the service provider in advance.
Independent Contractor Status:
Please be advised that our company operates as a referral agency. All cleaners referred by us are independent contractors and not employees of our company. As such, they are solely responsible for the manner and quality of the services provided to you, including compliance with any applicable laws, rules, or regulations. Our company does not assume liability for any aspect of the cleaning service provided nor for any actions or omissions by the cleaners.
Limitation of Liability:
By using our services, you acknowledge and agree that our company is not liable for any disputes, claims, losses, injuries, or damage of any kind that may arise out of or relate to the conduct of the cleaners. Your recourse for any grievances or issues pertaining to the cleaning service will be against the independent contractor directly, and not against our company, our affiliates, or our partners.
7. Confidentiality
Client Information:
The cleaning service provider will treat all client information with confidentiality. They will not share or sell personal information to third parties.
8. Termination of Services
Termination:
The cleaning service provider reserves the right to terminate services at any time for any reason, including but not limited to unsafe working conditions or inappropriate conduct.
9. Governing Law
This agreement shall be governed by and construed in accordance with the laws of CA. Any disputes arising under or in connection with this agreement shall be resolved in the competent courts of CA.
10. Changes to Terms & Conditions
The cleaning service provider reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes, and continued use of services constitutes acceptance of the modified terms.